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Shopping for Contractors: The Skills You Need

What skills, experience level, licenses, and prices should you be looking for when shopping for a basement waterproofing contractor?

leaking basement repair

The market for basement repair contractors in Denver, CO, is vast. How can you sort through your options and repair the leaks in your basement in a reasonable amount of time? To find the best basement repair contractors in your area, here are some things to consider.

The contractor you end up working with absolutely needs to have the legal qualifications to waterproof your home. This means you should readily be able to access information about the state or city permits they’ve procured as well as the zoning permits they’ll have to have to work on your property. Each state has its own requirements that allow basement repair contractors to earn a contractor’s license, so be sure to look into your own state’s legislative essentials before committing to a contractor.


Your basement repair contractor of choice should also have insurance protecting themselves, any ancillary employees, and the larger tools they bring to your home. This insurance protects all involved parties, including you. If any accident occurs on the job, a comprehensive insurance policy will both allow the injured party to receive the care they need while also legally protecting both you and the contractor.


Even the most confident of contractors shouldn’t approach basement repair without the promise of a warranty to back them up. Warranties, like insurance policies, work to protect the parties involved in the basement repair. If something happens to break after the repair’s been completed, competent basement repair contractors will happily come back to your home and return everything to working order. Not only do you get to keep your home dry, but the contractor in question gets to preserve her reputation and develop long-term, positive relationships with her clients.

inspector talking with homeowners

Customer Service History

A basement repair contractor’s customer service history can make or break her business. While you’re researching contractors you want to work with, you’ll want to see what previous clients and partnered employees have to say about the work a particular contractor’s done in the past. The best way to do this is to browse reviews submitted on third-party review platforms. While you can look over the reviews a contractor’s pulled together on their own platform, note that these reviews will be the ones that make the contractor look best. You don’t want to place too much weight on negative reviews – contractors, after all, can’t click with every client. That said, you should take the data you’re given into account to see if any negative trends arise.


There are two ways you can approach a contractor’s experience factor. On one hand, working with a contractor who’s been repairing basements for years almost guarantees you an excellent waterproofing job. On the other hand, younger contractors who are talented but new to the industry won’t be able to boast as many jobs as their predecessors. With that in mind, look for a contractor’s listed experience, but don’t use it as an end-all, be-all factor when deciding who you want to work with.

Budget and Pricing Flexibility

The factor most homeowners are going to consider straight away when looking for a contractor is the contractor’s pricing. The myths about basement repair and waterproofing are plentiful, and you’re going to want to save money where you can. The good news is that basement repair contractors, courtesy of their smaller businesses, should have more room to negotiate prices than their larger competitors. Seek out free quotes before reaching out to a contractor you want to work with. As long as you understand how much a contractor’s competitors would charge you for the service you’re interested in, you should be able to negotiate with ease.


If you find a leak in your home, you’re going to want to have it repaired as quickly as possible. Ideally, the contractor you choose to work with will be able to recognize the need for haste and match your schedule. Flexibility, of course, is essential when you work with a contractor. If your chosen basement repair contractor has several clients on her plate, then you may need to be patient. Even so, see if you can’t work with the contractor you’re interested in to waterproof your basement as soon as possible.

customer interaction


Finally, the contractor you choose to work with should be able to communicate professionally and frequently. This means responding to emails within a day or two of you sending them and responding to phone calls in a reasonable amount of time. If you feel like you’re being ignored by a contractor, you’ll want to take your business elsewhere.

The Experts Are Here to Help You Protect Your Home

Don’t lose your basement to leaks and cracks. With a little bit of research, you’ll be able to bring in a professional, clever contractor and restore your home to its former glory. Contact Complete Basement Systems today for a free inspection and quote!

Serving Greater Denver area, Colorado Springs, Eastern Colorado, and parts of Nebraska and Wyoming

Colorado Springs, CO

707 County Line Rd.
Palmer Lake, CO 80133

Denver, CO

4686 Ivy St
Denver, CO 80216